Privacy Policy

This Privacy Policy applies to all personal information collected by Gateway Casinos & Entertainment Limited (the "Operator") through its website, mobile app, and other online services (collectively referred to as the "Services"). The Operator respects your right to privacy and is committed to protecting the confidentiality of your personal data.

Collection of Personal Information

We collect personal information from you when you:

Register for a My Club Rewards account or log in using an existing one
Provide contact details for marketing purposes
Use our online services, such as placing wagers or interacting with games and promotions
Engage with our staff on-site or via phone/email

The type of personal information collected may include but is not limited to:

Name and alias
Date of birth
Address (including postal code)
Phone numbers
Email address
Username and password for online services
Online behavior, preferences, and interests related to our Services

Use and Disclosure of Personal Information

We use your personal information primarily to provide you with a secure and enjoyable experience on our Services. We may also disclose your personal information to:

Affiliated entities within the Gateway Casinos & Entertainment group for marketing purposes or joint promotions
Government agencies as required by law, including regulatory bodies such as OLG
Authorized service providers (like data processors) that assist in the operation of our Services

Data Security and Storage

We employ industry-standard security measures to protect your personal information from unauthorized access. This includes encryption using HTTPS with TLS protocol.

Retention of Personal Information

We keep your personal information for a reasonable period, as determined by applicable laws or regulations, after which we will either:

Anonymize and archive data in accordance with our retention policies
Delete sensitive data upon request, subject to operational requirements

Data Subject Rights

You have the right to access, correct, update, restrict, erase or object to processing of your personal information at any time.

How Do We Share Information?

We may share aggregated anonymous data with third parties for various purposes such as:

Marketing analytics and business intelligence
Enhancing our Services and overall user experience

Marketing Communication Preferences

You can opt-out from receiving marketing communications by clicking the "unsubscribe" link in emails or contacting us directly through one of our listed methods.

Do-Not-Contact List

We maintain a do-not-contact list, which includes those who have opted out of direct contact. We will honor this request and not send any promotional materials to these individuals.

Data Quality and Integrity

You are responsible for ensuring the accuracy, completeness, and up-to-dateness of your personal information.

Our Security Measures

We implement industry-standard measures to ensure data confidentiality, integrity, and availability. This includes:

Firewalls and access control
Network encryption (HTTPS)
Regular software updates and security audits
Secure servers with backup procedures in place

Changes to this Policy

We reserve the right to modify or update our Privacy Policy at any time without prior notice.

Your Compliance Responsibilities

You must comply with all applicable laws, regulations, and terms of service related to our Services. By using our website, app, or other online services, you consent to our collection, use, disclosure, retention, and storage of your personal information as outlined in this Privacy Policy.

Contact Information

If you have any questions, concerns, or feedback about our Privacy Policy, please do not hesitate to contact us.